Reconnect a device that lost connection

Sometimes your organization sees one of your devices as Lost connection. This means your company can still see the device, but the XFA app on it has not shared a verified status for a while. This usually happens when the app was closed for a long time, signed out, removed, or is no longer linked to your company.

Reconnecting only takes a minute, and you can do it yourself.

Open the XFA app and check your organization

1. Make sure the XFA app is installed and up to date on the affected device. If it was removed or is outdated, install or update it first.
   • On a phone or tablet, use the XFA Mobile App.
   • On a computer, use the XFA Desktop Application.
2. Open the app.
3. Check whether your company is still connected. In the mobile app you can see this under Organizations.
4. If your company is no longer connected, accept the invitation again to start sharing your device status. If your IT team sent you a verification email, open it on this device and follow the link to reconnect.

Once the app is open, up to date, and connected to your organization, it shares a fresh verified status automatically. Your device then returns to a verified state, no further action needed.

tip

If your IT team sent you a verification email, opening that email on the affected device and following the steps above is the quickest way to reconnect.