Reconnect a device that lost connection

Reconnect a device when your organization sees it as Lost connection in XFA. The device is still known, but the XFA app has not shared a verified status recently, often because the app was closed, offline, or removed. Use it to understand what happens on your device and what to do next.

Reconnecting only takes a minute, and you can do it yourself.

Open the XFA app and check your organization

1. Make sure the XFA app is installed and up to date on the affected device. If it was removed or is outdated, install or update it first.
   • On a phone or tablet, use the XFA Mobile App.
   • On a computer, use the XFA Desktop Application.
2. Open the app.
3. Check whether your company is still connected. In the mobile app you can see this under Organizations.
4. If your company is no longer connected, accept the invitation again to start sharing your device status. If your IT team sent you a verification email, open it on this device and follow the link to reconnect.

Once the app is open, up to date, and connected to your organization, it shares a fresh verified status automatically. Your device then returns to a verified state, no further action needed.

tip

If your IT team sent you a verification email, opening that email on the affected device and following the steps above is the quickest way to reconnect.