Accessing Application Logs
If you experience issues with the XFA Desktop Application and need to share logs with support, this guide explains how to find the log files on your device.
info
Log files are named using the format xfa-YYYY-MM-DD_HHMMSS.log (e.g., xfa-2024-01-15_143022.log). Always look for the most recent file matching the time when your issue occurred.
caution
Log files are stored in temporary folders and may be cleared when you restart your device. Copy them to another location if you need to preserve them.
Windows
Quick Access:
- Press ⊞ Win + R to open the Run dialog
- Paste the following path and press Enter:
%TEMP%\xfa - Select the most recent log file(s) and share them with support
macOS
Quick Access:
- Open Finder
- Press ⌘ Cmd + ⇧ Shift + G to open "Go to Folder"
- Paste the following path and press Enter:
/tmp/xfa - Select the most recent log file(s) and share them with support
Linux
Quick Access:
- Open your file manager
- Navigate to the following path:
/tmp/xfa - Select the most recent log file(s) and share them with support