Accessing Application Logs

Application logs help XFA support understand what happened when the desktop app has a problem. This guide shows where to find the logs on your device and what to share when support asks for diagnostic information. Use it to understand what happens on your device and what to do next.

info

Log files are named using the format xfa-YYYY-MM-DD_HHMMSS.log (e.g., xfa-2024-01-15_143022.log). Always look for the most recent file matching the time when your issue occurred.

caution

Log files are stored in temporary folders and may be cleared when you restart your device. Copy them to another location if you need to preserve them.

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Windows

Quick Access:

1. Press ⊞ Win + R to open the Run dialog
2. Paste the following path and press Enter:
   %TEMP%\xfa
3. Select the most recent log file(s) and share them with support

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macOS

Quick Access:

1. Open Finder
2. Press ⌘ Cmd + ⇧ Shift + G to open "Go to Folder"
3. Paste the following path and press Enter:
   /tmp/xfa
4. Select the most recent log file(s) and share them with support

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Linux

Quick Access:

1. Open your file manager
2. Navigate to the following path:
   /tmp/xfa
3. Select the most recent log file(s) and share them with support