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Connect to an organization

You can connect your device to an organization directly from the XFA app, without waiting for an administrator to send you an invitation. Enter your work email, confirm it with a one-time code, and pick the organization you want to join.

Before you begin

You need the XFA app installed on your device (the Desktop Application or the Mobile App), and you need a recent version, where the connect option is available. Whether your organization accepts self connection is checked only after you verify your email. If it doesn't, you'll see a message explaining what to do next (see I was told I can't connect myself).

Before you start

  • Install the XFA app for your device: the Desktop Application or the Mobile App.
  • Have access to your work email. You'll receive a verification code there.

Connect from the desktop app

  1. Open XFA and choose Connect with organization.
  2. Enter the work email linked to your organization and select Send code.
  3. Open the email from XFA and enter the 6-digit code, then select Verify code.
  4. Select the organization(s) you want to connect this device to and choose Connect.
  5. Select Done. Your device is now connected and will start sharing its security status with the organization.

Connect from the mobile app

  1. Open the XFA app. Tap Connect with organization, on the home screen if your device isn't connected to any organization yet, or on the Organizations screen if you already belong to one.
  2. Enter the work email linked to your organization and tap Send code.
  3. Enter the 6-digit code from the email XFA sends you, then tap Verify code.
  4. Select the organization(s) you want to connect this device to and tap Connect.
  5. Tap Done. You'll return to the Organizations screen, where the organization you just connected now appears.

What to expect

  • You'll always get a code for any valid email. For privacy, XFA sends a verification code whether or not your email is linked to an organization. Which organizations you belong to is only revealed after you enter the code.
  • After verifying, you'll either see the organizations you can connect to, or a message explaining that there's nothing to connect right now. If your organization doesn't allow connecting yourself, that's explained here too (see I was told I can't connect myself).
  • You choose which organizations to connect. Select the organization(s) you want and confirm with Connect. Even when only one is available, you pick it and connect; nothing is connected without your confirmation.
  • Requesting too many codes in a short time is temporarily limited. If you hit the limit, wait a while and try again.

I was told I can't connect myself

If you have a pending invitation but self connection is turned off for that organization, connect by opening the invitation email your administrator sent you and following the link, or ask your administrator to (re)send it. See the Mobile App guide for how to accept an invitation.